Last updated: August 28, 2026
Be Underwater is a service operated by EJ Digital LLC, 30 N Gould St Ste 5328, Sheridan, WY 82801, United States (“Be Underwater”, “we”, “us”). By accessing or using Be Underwater (the “Service”), including our website and mobile application, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, you must not use the Service.
Be Underwater grants you a limited, non-exclusive, non-transferable, revocable license to use the app for personal, non-commercial purposes, in accordance with these Terms.
You may not copy, modify, distribute, sell, or reverse engineer any part of the app.
App Store subscriptions are also governed by Apple's Standard End User License Agreement (EULA): https://www.apple.com/legal/internet-services/itunes/dev/stdeula/
Be Underwater is a marketplace that allows users to discover, compare, and book scuba diving courses and experiences offered by independent third-party dive centers.
Be Underwater is not a dive operator, instructor, or travel provider. All services are provided by independent dive centers, which are solely responsible for their activities.
You are responsible for maintaining the confidentiality of your account and all activities under it.
By uploading content, you grant Be Underwater a worldwide, non-exclusive, royalty-free license to use, display, and distribute such content in connection with the Service.
Be Underwater operates as a marketplace connecting users with independent dive centers. Payments made through the platform relate to bookings with these third-party providers.
By making a booking, you agree to pay all applicable fees as displayed during the checkout process. All payments are processed securely, and you will receive confirmation of your transaction.
We accept various payment methods, including credit cards, debit cards, and online payment providers. By providing payment information, you confirm that you are authorized to use the selected method.
Prices, availability, and service conditions are set and managed by the dive centers. Be Underwater does not control or guarantee pricing, availability, or service quality.
Refund policies are determined by the dive center and the type of listing (refundable or non-refundable).
Once payment has been captured, bookings are generally non-refundable, except where required by law or in exceptional cases approved by the dive center or Be Underwater.
If you believe there has been an issue with your payment, please contact our support team.
Cancellation and refund policies are primarily determined by the dive centers. Be Underwater acts as an intermediary and does not control individual provider policies.
If a dive center cancels a booking with less than one week's notice, the diver will receive a full refund.
In cases of force majeure (e.g. severe weather), refunds may still apply if valid proof is provided.
Once a payment has been captured, bookings are generally non-refundable unless required by law or approved in exceptional circumstances.
Rescheduling depends on dive center availability and is not guaranteed.
No refunds will be issued for no-shows.
Liveaboard bookings can be cancelled free of charge until the deposit is collected (2 months before departure); amounts already charged are non-refundable.
The full liveaboard payment schedule is described in our Booking Policy.
Dive centers listed on Be Underwater agree to provide accurate and up-to-date information about their services, including pricing, itineraries, certification requirements, equipment, languages spoken, and staff qualifications.
Dive centers must honour confirmed bookings. Any material change to a confirmed booking — including itinerary modifications, location changes, or service reductions — must be communicated to the diver as soon as possible.
Be Underwater reserves the right to remove any listing, suspend any dive center account, or issue refunds at its discretion if a dive center is found to have provided inaccurate information or failed to deliver the booked service.
Customers introduced to a dive center through Be Underwater may not be redirected to external booking or payment channels (including phone, WhatsApp, email or social media) for the purpose of avoiding Be Underwater's commission. Sharing contact details in the platform chat before a confirmed booking is not permitted, and messages containing them may be removed or masked. Any booking that results from an introduction made through Be Underwater remains subject to Be Underwater's commission. Breaches of this clause may lead to a warning, suspension or permanent removal from the platform.
Be Underwater lists dive centers and liveaboard operators directly. We reserve the right to refuse or remove listings from agencies, resellers, brokers or other intermediaries that are not the dive center or vessel operator actually running the activity, and from businesses we cannot verify as a registered dive center or operator.
We reserve the right to remove, suspend or disable any dive center, operator, listing or account at our discretion — for example when information cannot be verified, when these Terms are broken, or when divers report problems.
If this happens, bookings that are already confirmed are either honoured or refunded in full.
The certifications, logged dives and experience a diver enters when booking are self-declared. Be Underwater does not verify certification cards and does not confirm that a diver holds the certification they declare.
The dive center remains fully responsible for checking each diver's certification and logged dives before the activity, and may refuse a diver who cannot show a valid certification card.
Divers must bring their certification card to the dive, together with their diving insurance documents if the dive center requires them.
Dive centers are independent third parties and are solely responsible for pricing, availability, safety, certifications, and service delivery.
You are responsible for ensuring you meet all health, certification, and experience requirements before participating in any activity. Users participate at their own risk.
To the maximum extent permitted by law, Be Underwater shall not be liable for any injury, loss, damages, or incidents arising from services booked through the platform.
We do not guarantee that the Service will always be available, uninterrupted, or error-free.
We may suspend or terminate access to the Service at any time if these Terms are violated.
We may update these Terms at any time. Continued use means acceptance of the updated Terms.
If you have a complaint about a booking, you must contact us at beunderwaterapp@gmail.com within 14 days of the activity date, providing a written description of the issue and any supporting evidence (photos, messages, receipts).
Be Underwater will review the complaint and respond within 7 business days. We may request additional information from both the diver and the dive center before reaching a decision.
Be Underwater's decision is final in cases where a refund or partial refund is approved at our discretion. We are not obligated to mediate disputes beyond our stated refund policy.
Liveaboard operators are responsible for delivering the itinerary, dive sites, and services as listed at the time of booking. Significant deviations — including but not limited to route changes, cancelled dive sites, or missing staff — may qualify for partial refund consideration under our dispute process (Section 18).
Force majeure events (severe weather, mechanical failure, safety emergencies) are exempt from refund obligations if documented by the operator.
Be Underwater is not liable for liveaboard conditions, onboard safety, or decisions made by the vessel operator. Users book liveaboard experiences at their own risk.
These Terms are governed by the laws of the State of Wyoming, United States, without regard to conflict of law principles. Any disputes shall be resolved in the courts of Wyoming.
Contact: beunderwaterapp@gmail.com